When using the official “Reset Bound Email” feature on the website, if an error appears after clicking the reset button, here are the possible causes and solutions:

Possible Cause 1: Incorrect license key or bound email address

Suggested Solutions:

Verify the bound email: Use the official Retrieve License feature and enter the email address bound to the license key. If the page shows that an email has been sent, it means the email is indeed associated with your Eagle license key. If it fails, make sure you're not mixing up different accounts or emails not related to Eagle.
Verify the license key: Check your old email inbox for your license key email, and make sure to copy the entire license key correctly and paste it into the “Reset License Email” page. This helps avoid formatting or input errors.

Possible Cause 2: Repeatedly resetting the bound email

If you've already used the “Reset Bound Email” feature, received an email titled “Eagle License Email Reset Confirmation,” and clicked the confirmation link, but did not complete the new email binding within the software, then the license key might now be unbound, making the reset feature unusable again.

Suggested Solution:

Complete the new email binding inside the software by following these steps:

Restart the software
In the activation window, directly enter your new email address and your original license key
Click “Activate Software.” Once you see “Activation Successful,” the new email has been bound

Reset License Email Binding Failures